Support

• Put the phone and the computer on the same Wi-Fi network.
• On the iPhone, make sure Kickstand Cam is allowed Local Network access (iPhone Settings › Kickstand Cam).
• Windows: the installer allows Kickstand Cam through Windows Firewall on private networks. If Windows treats your Wi-Fi as Public, switch it to Private.
• Mac: if the macOS firewall is on, allow Kickstand Cam in System Settings › Network › Firewall › Options. A newly installed version may need allowing again.
• Keep the app open on the iPhone. iOS doesn’t let apps use the camera in the background.

Each QR code is valid for 2 minutes and works once. After the phone scans it, the computer has a minute to approve. If any of these runs out, choose Pair a phone on the computer again and scan the new code.

Don’t approve it. Tap Cancel on the phone and click Reject on the computer, then start again. Matching codes show that the phone talking to your computer is really yours.

• Windows: open the Phones page in Kickstand Cam and remove the phone.
• Mac: Settings › Phones › Remove.
• iPhone: open Computers and swipe left on the computer.

A removed phone is disconnected at once and has to be paired again to reconnect.

• Quit and reopen the video app. Apps that were open while Kickstand Cam was installed or updated can keep an old camera list.
• Mac: check that the app is in your Applications folder and that the camera extension is allowed (see setup). Restart the Mac if Kickstand Cam still doesn’t appear.
• Windows: Kickstand Cam needs Windows 11 (22H2 or later). Windows 10 is not supported.

The camera shows a waiting picture whenever no live video is arriving, so it never freezes on an old frame. Check that:

• Kickstand Cam is open on the iPhone and connected to this computer;
• the video isn’t paused on the phone or on the computer;
• the phone isn’t too hot. If it overheats, Kickstand Cam first lowers the quality and then pauses, and the phone shows why.

720p at 30 frames per second, H.264. In Monitor mode you can lower it to 15 frames per second to save power.

• Pair the phone over Wi-Fi first. The cable is for phones that are already paired.
• Tap Trust This Computer on the iPhone when it asks.
• Windows: install Apple Devices from the Microsoft Store (or iTunes). Kickstand Cam shows a message when it’s missing.
• Keep the app open on the iPhone. When the cable is in use, the phone shows Cable.

On the computer, in Videos\Kickstand Cam on Windows and Movies/Kickstand Cam on Mac. You can also browse them on the Monitor page. Clips are kept for 30 days or up to 20 GB by default; you can change both. Kickstand Cam only ever deletes clips it recorded.

Files go to Documents\Kickstand Cam Scans on Windows and Documents/Kickstand Cam Scans on Mac, or to a folder you choose. Recognized text and barcodes go to the clipboard. You can also have barcodes typed into the app you’re using; on a Mac that needs Accessibility permission (System Settings › Privacy & Security › Accessibility › Kickstand Cam).